Refund policy

We want you to love your Curly Tree purchase, so we have a 30-day return policy on all products ordered from our store. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (if returning in-store).

To start a return, you can contact us at info@curlytree.com.au. Please note that returns will need to be sent to the following address: 

Curly Tree
RMA: (Your order number)
47 Darling Street
Wentworth NSW 2648 

Items returned to us without first requesting a return will not be accepted.

Should you require a prepaid return label, please contact us and we will deduct this cost from your return amount.

You can always contact us for any return questions at info@curlytree.com.au.

Damages and Product issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We will cover the cost of return shipping for any damaged item. 

Change of Mind 

You are responsible for the cost of returning the item to us for a change of mind return or exchange. If you would like, we can send you a prepaid return label, the cost of which will be deducted from your refund. Please contact us at info@curlytree.com.au to arrange. 

Exchanges
The fastest way to ensure you get the correct item is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will refund the original item once it has been returned and inspected. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@curlytree.com.au.